- Full-Service Restoration — Remediation & Reconstruction
Welcome to Ursa Pro Restoration Inc., a full-service restoration and reconstruction company serving Los Angeles and surrounding areas. We specialize in water, fire, mold, and sewage damage restoration, providing rapid emergency response, comprehensive remediation, and reconstruction services for residential and commercial properties. Our certified technicians, experienced in damage assessment, mitigation, and insurance support, work to restore properties safely and efficiently.
These Terms and Conditions explain the rules, responsibilities, and obligations that govern your use of our services and website (https://ursa-pro.com/). They are designed to protect both our clients and the Company by clearly defining the scope of our services, payment requirements, client obligations, liability limitations, and other important provisions.
By requesting our services, making a booking, or using our website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in full. If you do not agree to any part of these Terms, you should not use our services or engage with Ursa Pro Restoration Inc in any manner.
Ursa Pro Restoration Inc. is a restoration and home repair company based in Los Angeles, California, specializing in water damage restoration, fire damage repair, mold remediation, sewage cleanup, reconstruction, renovation, and related remediation services. We serve both residential and commercial properties throughout Los Angeles County and surrounding areas, offering 24/7 emergency response to property damage incidents.
Our team includes trained and certified technicians, experienced in rapid damage mitigation, structural drying, sanitization, mold removal, and comprehensive reconstruction following damage events. We also provide insurance claims assistance by working directly with a broad range of major insurance providers to help clients navigate complicated claims processes.
When you submit a request for Services, whether through the Website, by phone, by email, or in person, you are making an offer to engage Ursa Pro Restoration Inc. A binding contract arises only when we confirm acceptance of your request in writing (typically via email or written estimate), detailing the services to be performed, the cost, and the scheduled date(s).
Until such written confirmation is issued, no contract exists, and we are under no obligation to perform any Services. You agree that all communications, estimates, and confirmations may be delivered electronically unless otherwise agreed.
Ursa Pro Restoration Inc provides full‑service restoration solutions, including, but not limited to: water damage extraction and structural drying, fire and smoke damage restoration, mold inspection and remediation, sewage cleanup, reconstruction and renovation of damaged structures, and related restorative work.
We deploy professional equipment, industrial‑grade drying and dehumidification systems, antimicrobial treatments, and advanced inspection tools (such as moisture meters and infrared imaging) to ensure thorough restoration and mitigation.
Unless otherwise stated in writing, services do not include cosmetic renovations unrelated to the damage event, ongoing maintenance, or work beyond the scope of the confirmed contract.
Estimates provided by Ursa Pro Restoration Inc are based on the information available at the time of inspection or request. All prices are quoted in United States Dollars (USD) and may include or exclude taxes, depending on the nature of the Services and applicable laws.
Quotations are valid for a specified period (typically 30 days) from the issue date. If circumstances change, additional Services are required, or property conditions differ from those initially represented, the Company may revise cost estimates accordingly.
Payment terms will be described in the written confirmation and may require:
The Company accepts payment by bank transfer, certified check, credit/debit card, or other methods expressly agreed in writing. All payments must be completed before final reporting and close‑out unless otherwise agreed.
Until all payments are received and cleared, we may withhold final reports, certificates, or deliverables.
Ursa Pro Restoration Inc offers insurance claims support as part of many of our service engagements. We work with a broad range of major home insurance companies to help you navigate coverage, documentation, and claims submission for covered loss events.
This support may include on‑site inspections, moisture mapping, thermal imaging, documentation preparation, direct communication with adjusters, and direct billing to insurers. While we make every effort to facilitate coverage approval, acceptance of claims and coverage amounts are determined by your insurance provider.
Clients remain responsible for applicable deductibles, non‑covered items, or portions of cost not paid by insurers. Assistance does not guarantee approval of any particular claim.
You agree to provide safe, clear access to the property for our technicians on the scheduled date and time. This includes:
We may need to reschedule services if access is restricted, conditions are unsafe, or necessary approvals are unavailable. Rescheduling may result in additional fees.
Clients must also ensure that the utilities (water, electricity, and gas) required for restoration services are functional, unless safety concerns prohibit use.
Many of our Services are offered 24/7, especially emergency water extraction, fire damage mitigation, and mold remediation. We typically strive to reach emergency calls within 60 minutes of notification within our service area, though actual response times may vary due to traffic, weather, and operational factors.
Emergency dispatches do not guarantee immediate resolution and may require follow‑up visits to complete full restoration.
Estimated project durations whether for water extraction, full drying, mold remediation, or reconstruction are provided in writing and may vary based on severity, extent of damage, materials involved, and access conditions. Minor jobs often take a few days, while more extensive damage can require several weeks or months to complete.
Factors outside our control such as hidden damage, additional structural issues, permitting delays, or supply chain challenges can lengthen timelines. You agree that such estimates are approximate and not guaranteed.
Clients must meet the following obligations to ensure safe, efficient, and compliant service delivery:
Failure to meet these requirements may result in delayed services, additional fees, or refusal to continue work until conditions are rectified.
Our technicians follow industry-standard safety protocols throughout all stages of restoration. We use protective equipment, containment procedures, and hygiene measures to protect clients, occupants, and staff.
You agree not to interfere with, remove, or alter safety equipment once work has begun. The Company is not responsible for injuries or damages resulting from the client’s non-compliance with safety instructions.
Ursa Pro Restoration Inc warrants that Services will be performed with professional skill and care consistent with industry standards. Where work includes repair or reconstruction, we guarantee materials and workmanship for a specified period, typically 12 months from completion, for covered aspects.
This warranty does not apply to damage caused by:
Warranty claims must be submitted in writing with supporting documentation. The Company may inspect the work to verify the claim before remediation.
Clients may request cancellation or rescheduling of services with at least 48 hours’ notice in writing. Cancellations received within this period may be rescheduled without penalty. Late cancellations (less than 48 hours) may incur fees to cover administrative and technician deployment costs.
If Ursa Pro Restoration Inc must cancel or reschedule due to operational challenges, emergencies, or safety concerns, we will provide alternative scheduling as soon as practicable.
To the fullest extent permitted by law, Ursa Pro Restoration Inc shall not be liable for indirect, incidental, or consequential losses arising out of or in connection with our Services, including but not limited to loss of use, decreased property value, loss of income, or penalties resulting from delayed compliance.
Our total liability for direct damages shall not exceed the total amount received for the specific Service that gave rise to the claim. This limitation does not apply to liability for death or personal injury arising from the Company’s negligence.
Personal data collected to provide and manage Services including contact information, property details, insurance information, and service history is processed in compliance with applicable data protection laws. We use this data to communicate, issue reports, and maintain records.
We do not sell personal data to third parties. Data may be shared with insurers, subcontractors, or regulators as required to deliver Services or comply with legal obligations. For full details, refer to our Privacy Policy.
All content on our website, including photographs, graphics, text, logos, and design, is owned or licensed by Ursa Pro Restoration Inc. You may not reproduce, distribute, or use these materials without written consent.
These Terms and any disputes arising under them are governed by the laws of the State of California, United States. Any legal actions must be brought in a court of competent jurisdiction in Los Angeles County or another agreed venue.
We may revise these Terms at any time. Updated Terms become effective upon posting to the Website. Continued use of Services after changes constitutes acceptance of the revised Terms.
For enquiries, complaints, or service support:
Ursa Pro Restoration Inc.
Address: 7660 Beverly Blvd, Los Angeles, CA 90036, United States
Phone: (213) 460‑4929
Email: supervisor@ursa-pro.com
Website: https://ursa-pro.com